Conflict Management

Conflict Management (half-day)

To stay competitive, smart organizations realize they must effectively manage the interpersonal conflict that can occur between their employees. They are dedicated to developing employees and giving them the skills they need to meet the challenges of a dynamic environment. This workshop covers significant elements including:

• Defining the causes of conflict
  
• Recognizing disruptive and constructive conflict
  
• When are each of the five conflict management styles are appropriate
  
• How to send a clear message
  
• Fair and unfair fighting
  
• Tips for handling conflict
  

Learn to manage conflict gracefully and improve your interpersonal skills. Not all conflict is bad, so being able to recognize the possible sources and available options will give you the best advantage in these situations.

Managing Organizational Conflict (supervisor half-day)

Strong leaders realize employees who are adept at managing conflict are crucial to successful business operations. You will learn to identify the impact conflict can have on job performance, and the positive effect that learning to manage organizational conflict can have on the bottom line. Significant components of this workshop include: :

• Finding the causes of organizational conflict
  
• Coping strategies
  
• Dealing with the 14 kinds of difficult people
  
• Creating an environment to reduce conflict
  
• Taking ownership for managing conflict
  
• Creating an action plan for improving essential skills
  

Organizational conflict is more complex than conflict in general. Our assumptions are often what start all the trouble. Difficult people are often under stress. Learn to recognize the sources of conflict and the appropriate actions to help employees perform under changing levels of stress.

How to Register

To register or receive additional information, contact us or complete our inquiry form.